CANCELLATION POLICY

✅ In order to book any cleaning service appointment, we will require a credit card to be stored in our secure and encrypted system. Our employees and service providers depend on our customers to earn income and support their families. When a client cancels or reschedules within a day or two, or simply is doesn't let us know, those appointments can be difficult to keep, which can result in lost revenue. ​ ✅As with most cancellation policies, there are exceptions. We understand that life happens sometimes, illnesses, deaths in the family, school emergencies. There are multiple lines of communication; Please reach out via text, email, direct message, or phone in case of extenuating circumstances. ✅All “unaccepted” appointments or cancellations that occur on the day of your appointment will require payment of 100% of the scheduled service in order to be rebooked. We have implemented this policy to reduce the number of last-minute cancellations and rescheduling of appointments. ​ 📌We are applying a new cancellation/rescheduling policy which is as follows 👇👇👇👇👇👇👇👇👇👇👇 👉I completely understand that life happens and things come 🆙 Just breathe, 🧘‍♀️ you’re okay and we’ll figure this out 💖 ❤️If a schedule adjustment is needed please 🙏 do so within 24 hours of your appointment. 💛Cancellations between 1 hour - same day to your scheduled will count as a “no cleaning job ” 🧽 and be charged a 💯 % total of the job.. 🩷Cancellations /no text 📱 for first time clients will be charged 💯% of the service and will be denied ❌ to any future services. 🧡If you are not home 🏡 or not reschedule 📋on time a cleaning service, you will be automatically cancelled 📌and charged for your service full price . 💙Please understand that your time ⏰ slot is held in advance for you and when you canceled ❌ or reschedule last minute I’m not guaranteed to fill📝 in that spot. Laura Cleaning Services LLC,